Privacy Policy

1. Introduction

jdm88 ("we", "us", "our", "Company") operates the online gambling platform located at https://jdm88.cam and is committed to protecting the privacy and personal data of all users ("you", "User", "Player"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how we protect it, and what rights you have regarding your data.

This Privacy Policy applies to all Users who access or use our Services, including visitors who browse the website without registering, registered account holders, and former Users whose accounts have been closed. By creating an account, depositing funds, or using any part of the jdm88 platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

jdm88 processes personal data in compliance with applicable data protection laws and regulations, including principles aligned with the General Data Protection Regulation (GDPR) and international best practices. We are committed to transparency, data minimization, purpose limitation, and ensuring your personal information is handled securely and lawfully at all times.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the Services and close your account. Continued use of jdm88 following any updates to this Privacy Policy constitutes acceptance of those changes.

2. Information We Collect

jdm88 collects several categories of personal information to provide, maintain, protect, and improve our Services. The data we collect includes:

2.1 Information You Provide Directly

• Account Registration Data: Full legal name (as shown on government-issued ID), date of birth, gender, email address, mobile phone number, residential address (street, city, postal code, province), preferred username, and password.
• Identity Verification Documents (KYC): Government-issued photo identification (Indonesian KTP / National ID Card, passport, driver's licence), proof of address documents (utility bills, bank statements, government correspondence dated within 3 months), selfie photograph holding ID document, payment method verification documents (bank account statements, e-wallet screenshots).
• Payment Information: Bank account numbers, e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history including deposits and withdrawals, and payment method details. Note: jdm88 does not store full credit/debit card numbers or CVV codes — card payments are processed through encrypted third-party payment gateways that handle and store card data securely on our behalf.
• Communications: Any correspondence you send to our customer support team via email, live chat, WhatsApp, or other channels, including the content of messages, timestamps, and support ticket history.
• Voluntary Information: Any additional information you choose to provide through customer surveys, feedback forms, promotional participation, or profile customization features.

2.2 Information Collected Automatically

• Usage Data: Records of your gambling activity including bets placed (sport, game type, stake amount, odds, outcome), games played, session duration, login timestamps, pages visited, features used, and navigation patterns on the platform.
• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, device identifiers, and mobile device manufacturer.
• Location Data: IP address, ISP (Internet Service Provider), approximate geographic location derived from IP address (city, province, country), and timezone information. We use IP geolocation to comply with regional access restrictions and prevent fraud.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, and similar tracking technologies used to maintain login sessions, remember preferences, analyze site usage, and improve user experience. See Section 8 for detailed Cookies Policy.
• Security and Fraud Prevention Data: Login attempt records (successful and failed), device fingerprints, behavioral analytics to detect unusual patterns, and security logs used to prevent fraud, collusion, bonus abuse, and unauthorized access.

3. How We Use Your Information

jdm88 uses your personal data for the following lawful purposes:

• Account Management: To create, maintain, and manage your account; verify your identity through KYC procedures; authenticate login sessions; and process account updates, closures, or self-exclusion requests.
• Service Delivery: To enable you to place bets on sports events, play casino games, participate in togel (Indonesian lottery) draws, access live dealer rooms, use sabung ayam (cockfighting) streams, and enjoy all features of the jdm88 platform.
• Payment Processing: To process deposits via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja); execute withdrawal requests; verify payment methods; maintain transaction records; and comply with anti-money laundering (AML) regulations.
• Bonus and Promotions: To determine eligibility for bonuses, cashback, and promotional offers; track wagering requirements; detect bonus abuse; and communicate promotional terms and conditions.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate disputes, handle complaints, and provide 24/7 Indonesian-speaking support via live chat, email, and WhatsApp.
• Security and Fraud Prevention: To protect your account from unauthorized access; detect and prevent fraud, collusion, money laundering, underage gambling, and multi-accounting; monitor for suspicious betting patterns; and enforce our Terms & Conditions.
• Responsible Gaming: To implement deposit limits, time-out periods, self-exclusion tools, and reality check reminders; monitor gambling behavior for signs of problem gambling; and provide resources and support to Users who request help. For more information, visit our Responsible Gaming page.
• Legal and Regulatory Compliance: To comply with international gaming license requirements, AML regulations, KYC standards, tax reporting obligations (where applicable), court orders, legal processes, and requests from regulatory authorities.
• Platform Improvement: To analyze usage patterns, identify technical issues, optimize platform performance, develop new features, conduct A/B testing, and improve overall user experience based on aggregated and anonymized data.
• Marketing Communications: To send promotional emails, SMS messages, push notifications, or in-platform messages about bonuses, new games, special offers, and platform updates. You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. Transactional communications (account notifications, withdrawal confirmations, security alerts) cannot be opted out as they are essential to Service delivery.

4. How We Share Your Information

jdm88 does not sell your personal data to third parties for marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality and data protection agreements:

4.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and payment gateway operators that facilitate deposit and withdrawal transactions.
• Game Providers: Third-party software studios that supply casino games, live dealer platforms, sports betting data feeds, and togel lottery results. These providers may receive limited data necessary to enable gameplay but do not have access to your full personal profile.
• Identity Verification Services: KYC service providers and document verification platforms that authenticate government-issued IDs, perform background checks, and validate proof of address documents on our behalf.
• Customer Support Tools: Live chat software providers, ticketing systems, and communication platforms used to deliver 24/7 support services.
• Analytics and Security Services: Fraud detection systems, behavioral analytics platforms, cybersecurity tools, and server hosting providers that help us maintain platform security, prevent abuse, and optimize performance.
• Marketing Partners: Email service providers, SMS gateways, and push notification services used to send promotional communications (only if you have consented to receive marketing messages).

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, tax authorities, or other governmental organizations when required by law, legal process, court order, or regulatory investigation. This includes compliance with anti-money laundering investigations, tax reporting obligations, and licensing authority audits.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, asset sale, or bankruptcy proceedings involving jdm88, your personal data may be transferred to the acquiring entity or successor organization. We will notify Users via email and on-site notice before any such transfer, and the new entity will be bound by this Privacy Policy until you are given the opportunity to consent to a revised policy.

4.4 Aggregated and Anonymized Data

jdm88 may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for industry research, market analysis, benchmarking, or business intelligence purposes. Such data does not contain personally identifiable information and is not subject to the restrictions in this Privacy Policy.

5. Data Security Measures

jdm88 employs industry-standard security practices to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and jdm88 servers is protected by 256-bit SSL/TLS encryption. Personal data stored in our databases is encrypted at rest using AES-256 encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who require the information to perform their job functions. All personnel undergo background checks and sign confidentiality agreements.
• Authentication: User accounts are protected by strong password requirements, and we encourage Users to enable two-factor authentication (2FA) for additional security.
• Network Security: Our servers are protected by enterprise-grade firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and DDoS mitigation services.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing performed by independent cybersecurity firms to identify and remediate potential vulnerabilities.
• Incident Response: We maintain a formal data breach response plan. In the event of a security incident affecting personal data, we will notify affected Users and relevant authorities within 72 hours as required by data protection regulations.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. Users are responsible for safeguarding their account credentials and must immediately notify jdm88 customer support if they suspect unauthorized account access.

6. Data Retention

jdm88 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

After the applicable retention period expires, personal data is securely deleted or anonymized so it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence.

7. Your Privacy Rights

As a User of jdm88, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal data we hold about you, including account information, transaction history, KYC documents, and communications records. We will provide this information in a structured, commonly used, machine-readable format within 30 days of your request.
• Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your account settings, or contact customer support for assistance.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to legal and regulatory retention requirements. Note that we are required by AML regulations and gaming license conditions to retain certain data (KYC documents, transaction records) for specified periods even after account closure.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or while a dispute is being resolved.
• Right to Data Portability: You may request a copy of your personal data in a portable format that can be transferred to another service provider, where technically feasible.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time by adjusting your account preferences or unsubscribing from marketing emails. You may also object to processing based on legitimate interests, though we may continue processing if we have compelling legal grounds.
• Right to Withdraw Consent: Where we rely on your consent to process personal data (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: If you believe jdm88 has not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection Officer via email at [email protected] (plain text per site policy). We will respond to all requests within 30 days and may require identity verification before fulfilling requests to protect your privacy.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and improve your browsing experience. jdm88 uses cookies and similar tracking technologies (local storage, pixels, web beacons) for the purposes described below.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cookies enable core features like account login, session management, shopping cart functionality, and secure payment processing. You cannot opt out of essential cookies without disabling site functionality.
• Performance Cookies: Collect anonymous information about how Users interact with the platform, including pages visited, links clicked, time spent on pages, and error messages encountered. This data helps us identify and fix technical issues.
• Functionality Cookies: Remember your preferences and settings such as language selection, currency choice, bet slip layout, and game favorites to enhance your personalized experience.
• Analytics Cookies: Used by Google Analytics and similar tools to measure traffic patterns, user demographics, and navigation behavior. The data is aggregated and anonymized for statistical analysis.
• Advertising Cookies: Track your browsing activity across websites to deliver targeted promotional content. jdm88 may use remarketing cookies to show relevant ads on third-party websites. You can opt out of personalized advertising through your browser settings or industry opt-out tools.

8.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Note that disabling essential cookies will impair site functionality and may prevent you from using certain features. To learn more about managing cookies, visit your browser's help section or consult resources like www.aboutcookies.org or www.allaboutcookies.org.

9. Changes to This Privacy Policy

jdm88 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Displaying a prominent notice on the jdm88 homepage
• Sending an email notification to your registered email address (for significant changes affecting your rights)

Your continued use of the Services after any Privacy Policy update constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. If you do not agree with any changes, you must stop using the Services and close your account.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how jdm88 handles your personal data, please contact us:

• Data Protection Officer Email: [email protected] (plain text, not clickable per site policy)
• General Customer Support Email: [email protected]
• Live Chat: Available 24/7 via the jdm88 website (Indonesian-speaking agents)
• WhatsApp Support: Contact number available in the website footer and Account dashboard
• Operating Hours: 24 hours a day, 7 days a week (WIB timezone)

For privacy-specific inquiries, please use the Data Protection Officer email address. We commit to investigating and responding to all privacy complaints within 30 days. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority in your jurisdiction.